Turn Social Comments Into Leads Instantly With SalesEdge.io’s Unified Inbox

Turn Social Comments Into Leads Instantly With SalesEdge.io’s Unified Inbox

Effortlessly turn social engagement into new business opportunities—right from your SalesEdge.io inbox.

We’re excited to introduce a powerful update: now, comments made on your social media posts (published through Social Planner) will appear directly in your SalesEdge.io Conversations inbox, alongside SMS, email, and direct messages. This makes it easier than ever for you or your team to respond, nurture leads, and automate follow-ups—all without toggling between multiple platforms.

What’s New:

• Social Comments in Your Conversations Inbox:
  • Easily view social comments in the same place as all your other conversations, with helpful information like:
    • The commenter’s name or social handle
    • A preview of their comment
    • The original post they commented on
    • The social platform
    • Date and time of the comment
  • Use the Social Comments filter to quickly find and manage these conversations.
  
• Full Context for Every Social Conversation:
  • Each comment thread includes the original post, so you or your team always have full context before replying.
  • See the post's thumbnail, caption, account, platform, and a link to view the original post.
  
• Automatic Contact Creation:
  • Every new commenter is automatically added as a contact in your SalesEdge.io CRM, making follow-up seamless.
  • If someone comments more than once, their contact record is matched automatically, preventing duplicate entries.
• Reply Publicly or Privately, All in One Place:
  • Send a public reply right under the social comment, or continue the conversation privately in a direct message thread—without ever leaving SalesEdge.io.
  
• Prioritize High-Intent Leads:
  • Highlight and prioritize comments containing key phrases like “price,” “interested,” or “how much,” so you can focus first on those most likely to become clients.
  • You can also filter and prioritize questions to quickly spot potential sales conversations.
  

  All keyword and intent settings can be managed in your Social Planner Settings.

  
• Choose Which Social Platforms to Sync:
  • Select which connected social accounts should sync comments by visiting Marketing → Social Planner → Settings → Comments within your SalesEdge.io dashboard.
  

Why This Matters for Your Coaching or Consulting Business

• Social media comments are often your first sign that someone is interested in your services. Instantly nurture these opportunities from the same place you manage all client communication.
• Respond to every comment faster, with full lead capture and automation built in.
• Reduce the back-and-forth between platforms, save time, and never miss a potential client conversation again.
• SalesEdge.io helps you focus on the conversations that matter—with smart filtering and automatic contact creation for every new commenter.

Supported Platforms

• Available now: Facebook, Instagram, TikTok
• Coming soon: LinkedIn, YouTube, Pinterest, Threads, Bluesky, Community

A few helpful notes:

• Only comments on posts published using Social Planner will sync to your Conversations inbox.
• When you enable comment syncing, new contacts are created instantly for anyone who comments.
• If you disable syncing, no new comments will be added to Conversations—but your existing contacts, conversations, and automations remain unchanged.
• Existing workflow triggers for comments continue to operate as before.
• To resume syncing if your social account connection expires, simply reconnect your account in Social Planner Settings.
• Some Instagram messaging features may have limitations if you’ve connected via Facebook—please refer to settings for details.

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For existing SalesEdge.io users: This update is already live in your account.

Not using SalesEdge.io yet? Book a demo today to discover how it can simplify and automate your business.