SalesEdge.io now lets your whole team answer number pool calls on any device they choose

SalesEdge.io now lets your whole team answer number pool calls on any device they choose

We're excited to introduce a new feature that makes it even easier for your team to connect with your leads and clients quickly, no matter where they are or what device they're using.

What's new?

Now, you can have incoming number pool calls ring for up to six team members at the same time. Each team member can pick up calls from the device that's most convenient for them—be it the web app, their mobile phone, a desk phone, or even their personal phone number. Previously, number pool calls couldn't be directed to individual team members' preferred devices like this.

How does it work?

• Head to your number pool settings in SalesEdge.io and enable the option to send incoming calls to selected users.

• Select up to six team members. When a call comes in, all their chosen devices will ring at once, based on their preferred setup.

• Your selections are automatically saved for next time, so you won't have to set this up again unless your team changes.

Helpful tip:

• You can set each user's preferred device under Settings > Users/My Staff > Edit > Call & Voicemail > Default channel for ring all. This helps make sure calls go to the channels your team actually uses.

• Want to learn more about number pools or call tracking? Check out our step-by-step guide.

For existing SalesEdge.io users: This update is already live in your account.

Not using SalesEdge.io yet? Book a demo today to discover how it can simplify and automate your business.