SalesEdge.io Launches Native AI-Powered Live Chat Widgets—Seamless & Fully Customizable

We’re excited to introduce a brand new way to connect with your website visitors and clients: you can now add a native, fully customizable live chat widget to your SalesEdge.io apps. With just a simple request to the AI Studio, a live chat is built right into your project—styled to fit your brand perfectly, not just another generic chat bubble.

What’s New?

• Effortless Setup: Simply ask the AI Studio to “add a live chat.” The system will guide you through quick design choices (like the greeting message, placement, and tone), then automatically create and connect your chat widget to your app.
• Tailored to Your Brand: The chat widget adapts to your site’s colors, fonts, and layout, ensuring a seamless match without extra design work. You can update its appearance by asking SalesEdge.io’s AI Studio or editing it directly whenever you like.
• Multiple Widgets Per Project: Add live chat to every page, plus additional widgets for after-hours support or special campaigns, giving you full flexibility to engage your audience anytime.

Designed With Your Audience in Mind

• Real-Time Conversations: Visitors can connect instantly via live chat or leave a message to receive a reply by email—whatever fits your workflow best.
• Consistent Experience: Returning visitors can continue conversations right where they left off, with message history easily accessible as they scroll.
• Attachment Support: Clients can send files, images, and documents directly in the chat (within permitted file types and sizes).
• Your Voice, Your Words: Set custom greeting messages and feedback prompts—just ask the AI Studio to personalize them for you.
• Business Hours & Smart Rules: Easily set business hours and auto-messages for times when you’re offline. Chat ratings and conversation ending messages are easy to configure, too.
• Spam & Security Built In: Every session is protected by secure tokens and automatic CAPTCHA checks. Spam protection and messaging rules help keep your chat safe from abuse.

Keep Track of Every Connection

• All Conversations in One Place: Every chat is stored in your SalesEdge.io Conversations area, so you never miss a lead or message.
• Analytics at a Glance: View live stats such as chat loads, opens, open rates, visitor satisfaction, and more in the More → Analytics → Chat Widgets section.
• All Your Leads, Organized: See every contact’s details—including name, email, phone, chat type, entry page, and which widget was used—in a single, exportable table.
• Flexible Filtering: Filter chats by widget and date range, select the columns you want, and download your lead lists in seconds.

Control & Customize Directly Inside SalesEdge.io

Manage all your chat widgets from one place: go to More → Chat Widgets in your project dashboard.

• Rename or Update Instantly: Change widget names, welcome messages, and acknowledgment lines with just a few clicks.
• Contact Forms: Collect the vital info you need before a conversation starts.
• Compliance & Consent: Add privacy, marketing, and compliance notices (including SMS and HIPAA compliance) directly from the widget settings.
• Spam Review: Suspected spam leads are flagged and kept for your review, with options to mark SMS or email as Do Not Disturb.
• Business Hours: Specify exactly when your live chat should be available, and set up custom messages for offline times.
• Just Getting Started? Click “Add a chat widget” and let SalesEdge.io’s AI Studio do the rest.

Availability

• Live Chat and Email Chat are both supported in projects built with TanStack Start and React frameworks.
• Additional channels like voice chat, WhatsApp, Facebook Messenger, and Instagram chat are coming soon.

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For existing SalesEdge.io users: This update is already live in your account.

Not using SalesEdge.io yet? Book a demo today to discover how it can simplify and automate your business.