Personalized SMS Review Requests Now Live: Custom Templates & Dynamic Images in SalesEdge.io

You asked for more ways to personalize your outreach, and we listened! With this latest update from SalesEdge.io, you can now create and manage your own custom SMS templates for recurring review requests – giving you more control over your voice, brand, and client experience.

✨ What’s New?

📝 Create Your Own SMS Templates

Make your review request messages feel more personal and on-brand by crafting your own SMS templates. Whether you want something professional, friendly, or casual, you can now:

• Design text messages tailored to your unique voice

• Use smart merge fields like {{contact.first_name}} to automatically personalize each message

🖼️ Add Dynamic Images with Personalization

Elevate your review requests with eye-catching visuals that are personalized for each contact. With dynamic image support, you can now:

• Include custom image links that change based on the recipient

• Add personalization (like the client’s name) directly into images using merge fields

• Send a truly one-of-a-kind experience with every SMS

✅ What You Can Do Today

• Write branded, professional follow-ups that reflect your unique style

• Use saved templates to simplify your workflow

• Add personalized images that make your messages stand out

• Preview everything before sending for full peace of mind

📍 Where to Find It

Head to Reputation → Settings → SMS Requests inside your SalesEdge.io dashboard. From there, you can manage templates, set defaults, and integrate dynamic images via personalized image URLs.

We're committed to helping you collect more reviews while staying true to your brand. If you have ideas for how we can make review management even better, we’d love to hear them!

For existing SalesEdge.io users: This update is already live in your account.

Not using SalesEdge.io yet? Book a demo today to discover how it can simplify and automate your business.