Now Live: Run SalesEdge.io AI Agents on Claude and Gemini—Choose the Best Model for Every Conversation

SalesEdge.io just got even more flexible for your business! Our Conversation AI agents can now use not only OpenAI’s GPT models, but also Anthropic’s Claude and Google’s Gemini models. This means you can pick the perfect AI for every sales or support scenario, right from the familiar Model menu when customizing your agent.

Key New Features

• Choose Your Favorite AI Model: Find all available options—including Claude Opus, Sonnet, and Haiku, plus Gemini Flash and Flash Lite—right next to the GPT models you know. Each one has its own strengths, so you can use more advanced models for important conversations, or faster, affordable ones for quick replies and high-volume tasks.
• Instantly See What Each Model Costs: Each model displays a simple price range ($ to $$$$), so it’s easy to balance quality and budget for each agent.
• Set a Backup AI Model: Assign a secondary model from any provider, as long as it’s different from your primary choice. If your first choice is ever unavailable, your agent automatically switches to the backup—no interruptions for your clients.

• Change Models Using Chat: While building your agent with AI, you can simply type requests like “Switch the model to Claude,” and SalesEdge.io will update the settings for you.
• Every Agent, Your Way: Each agent you create within SalesEdge.io can use a different AI model, giving you control over every conversation flow in your business.
• No Disruptions: When you switch models, your prompts, actions, channels, and other settings stay the same—just a smarter engine under the hood.

Getting Started

1. Head to Settings → Labs and enable Conversations AI Provider Support.
2. Go to AI Agents → Conversation AI and select your agent.
3. Open the Model menu and pick your preferred Claude or Gemini model.
4. If desired, click the settings icon to set up a secondary backup model.
5. Test how your agent responds, then click Save!

Why This Matters

• Best Fit for Every Role: Choose advanced models like Claude Opus for nuanced conversations, or lightweight models for rapid replies and frequent interactions.
• Cost Control: Select lower-cost models for routine chats so you can keep quality high and expenses low where appropriate.
• Built-in Resilience: By having a backup model ready, service disruptions from a single provider are a thing of the past.

A Few Things to Note

• Always Test Before Saving: Every AI model has its unique style and strengths—after making a switch, give your agent a quick test to make sure it's working the way you expect.
• Upcoming Changes to GPT Models: GPT 5 and GPT 5 Mini will be retired after October 30, 2026. Be sure to move any agents using those models to another option before then.

You’ll find these updates available now inside SalesEdge.io under Settings → Labs → Conversations AI Provider Support.

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For existing SalesEdge.io users: This update is already live in your account.

Not using SalesEdge.io yet? Book a demo today to discover how it can simplify and automate your business.