Now Live: Instantly See and Rate Your Call Quality in SalesEdge.io
Now Live: Instantly See and Rate Your Call Quality in SalesEdge.io
Clear, reliable phone calls are essential for your business — but sometimes poor audio or dropped connections can get in the way. We’ve listened to your feedback and have rolled out a new way to help you monitor and improve call quality, right inside SalesEdge.io.
Now, whenever you make or receive a call with SalesEdge.io, you’ll see real-time signal bars directly on your call screen — so you always know how strong your connection is while you’re talking. If you notice any issues, simply tap the signal bars for more details and helpful tips to instantly improve your call experience.
How does it work?
- Start or answer a phone call within SalesEdge.io. As soon as you connect, a four-bar indicator will appear in green, orange, or red, reflecting your connection strength in real time.
- Tap the signal bars anytime during your call to view simple, clear feedback about your connection. You’ll see overall quality (like “Your connection is good”) plus specific ratings for network, device, and audio quality. Device details include Wi-Fi strength, battery status, and more; audio covers both microphone and speaker quality.
- If your connection weakens, SalesEdge.io will show you a relevant tip—such as moving closer to your Wi-Fi router, turning off battery saver, or other practical advice—to help you improve the call right away. And if you run into trouble, you can quickly access answers for common issues, like “They can’t hear me” or “Audio keeps breaking up.”
- After each call, you’ll be prompted to give a quick star rating to let us know how the audio quality was. If your rating is below four stars, you can easily share what happened (e.g., couldn’t hear, choppy audio, call dropped) so we can continue to improve your experience. You’ll only see this request at most once a week, but you can rate other calls at any time by tapping “Rate this call” on the call end screen.
Good to Know
- This feature is available now for all iOS and Android devices running SalesEdge.io version 4.27.x or later.
- If your call drops for a moment, SalesEdge.io will play a gentle reconnect tone until the connection returns. This replaces the old vibration and banner notification, helping you stay focused on your conversation.
- Stay tuned: Call quality ratings for WhatsApp calls are coming soon!
For existing SalesEdge.io users: This update is already live in your account.
Not using SalesEdge.io yet? Book a demo today to discover how it can simplify and automate your business.
