New Update: SalesEdge.io Now Helps You Set the Perfect Incoming Call Timeout

Your time is valuable — and so are your incoming calls. That’s why SalesEdge.io is introducing helpful guidance to ensure your call timeout settings are just right. With this update, we’ll let you know if your incoming call timeout is set too short or too long, helping you avoid missed connections and improve call tracking accuracy.

Here’s why it matters:

• If your timeout is set too high (over 20 seconds), calls may skip your SalesEdge.io voicemail and go straight to your phone carrier’s voicemail instead. This can cause call statuses to show as “Completed” rather than what they really are — missed calls or voicemails.

• If it's set too low (under 15 seconds), you might not have enough time to answer before the call ends, leading to lost opportunities and frustration for potential clients.

To help you find that sweet spot, SalesEdge.io now shows a friendly message when your settings fall outside the recommended range — giving you the chance to adjust quickly and keep everything running smoothly.

What we recommend: Keep your timeout around 20 seconds. This gives you time to answer while ensuring that any missed calls land in your SalesEdge.io voicemail inbox — where they belong — and are properly tracked.

This small but powerful update helps ensure your communications stay consistent, professional, and easy to manage.

For existing SalesEdge.io users: This update is already live in your account.

Not using SalesEdge.io yet? Book a demo today to discover how it can simplify and automate your business.