Introducing Social Intelligence: Unlock Actionable Social Insights with SalesEdge.io (Limited Beta)

Introducing Social Intelligence: Unlock Actionable Social Insights with SalesEdge.io (Limited Beta)

We’re excited to announce Social Intelligence (Limited Beta) — a new feature designed to help coaches and consultants like you truly understand what’s happening around your brand, spot industry trends, and keep an eye on your competitors—all within SalesEdge.io.

With Social Intelligence, you can explore social conversations, discover valuable insights, monitor important topics, and receive smart alerts—making it easier to stay connected, informed, and ahead of the curve.

What’s New

1. AI-Powered Brand & Industry Overview
   • See a personalized snapshot of your social presence at a glance:
   • Brand Mentions: Track when people talk about your business online.
   • Industry Trends: Discover what’s popular and on the rise in your field.
   • Competitor Performance: Compare your online presence with up to three competitors.
   • Content Ideas: Explore relevant posts from across major social platforms for inspiration on what to share next.
   • AI Summaries: Get key takeaways and highlights without having to sift through multiple charts or data points.
2. Explore Conversations & Insights
   • Search for brands, keywords, hashtags, or topics to:
   • See how often they’re mentioned and how those conversations are trending over time.
   • Understand audience sentiment and engagement—are conversations positive, negative, or neutral?
   • Discover where and when key discussions are happening.
   • Benefit from personalized AI search suggestions to get started quickly.
3. Save & Monitor Topics
   • Save searches as topics to uncover deeper insights and monitor conversations over time.
   • View historical insights spanning 7, 15, or 30 days.
   • Analyze engagement, volume of conversations, posts, and information about your audience.
   • Easily manage your monitored topics—pause or resume them whenever you need.
4. Get Notified with Smart Alerts
   • Stay informed when important metrics change, such as sudden spikes in mentions or shifts in sentiment.
   • Track mentions, engagement, impressions, and your share of the conversation in real time.
   • Customize alert sensitivity and choose who receives notifications.
   • Receive daily or weekly email updates so you never miss what matters.
5. Social Listening is Now Under Trends
   • Your previous Social Listening experience has moved to the new Trends tab within Social Intelligence, now enhanced with an Overview, Explore, and advanced topic monitoring features.

How to Use Social Intelligence

• In your SalesEdge.io account, go to Marketing → Social Planner → Social Intelligence.
• Open the Overview tab to see your brand and industry insights at a glance.
• Use the Explore tab to search for any brand, keyword, or topic you’d like to monitor.
• Click “Save as topic” to unlock in-depth insights and ongoing monitoring.
• Create alerts to receive real-time notifications whenever key metrics change.

Why This Matters for Your Business

• Get to know your audience: Understand what people are saying, how they feel, and what they care about most.
• Spot opportunities: Find trending topics and fresh content ideas to engage your community.
• Stay ahead of the competition: Monitor your competitors and respond quickly to shifts in the market.
• Save time and effort: Manage all your social discovery, insights, and monitoring from one easy-to-use workspace.

Beta Details & Key Information

• Social Intelligence is available to selected users during this Limited Beta period.
• Each location can make up to 100 searches throughout the Beta.
• You can actively monitor up to 50 topics per location at a time (paused topics don’t count toward this limit).
• Set up to 3 alerts per topic to stay informed.
• The Overview covers insights from the past 7 days, while saved topics can be reviewed for 7, 15, or 30 days back.
• Some features and metrics might vary based on the availability of social data sources.
• A dedicated Competitors tab is coming soon—but for now, competitor insights are available within Overview.

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For existing SalesEdge.io users: This update is already live in your account.

Not using SalesEdge.io yet? Book a demo today to discover how it can simplify and automate your business.